For Adeshia Session, it starts with a phone call. But it's more than that, says the community health worker at Beyond Housing in St. Louis, Missouri. "It's about making a connection." Session, who has been in her post for three years, reaches out to residents with Type 2 diabetes. The clients she gets are often referrals from a local, partnering hospital. "In that first phone call, I explain what I do. And how our program can help." From that phone call, a relationship is born.