The Navajo Nation encompasses 27,000 miles in New Mexico, Arizona and Utah. On the reservation, steeped in history and customs, there are also challenges when it comes to housing, to supplies and lumber, to hookups to clean running water. Add in a national pandemic and the challenges grow exponentially. So does determination to meet them.

 In the counties surrounding the Way Finders offices in Springfield, Massachusetts, the need for resident support was growing rapidly. With the spread of COVID-19 and the loss of jobs and income, more people needed rental and other assistance. The NeighborWorks network organization responded swiftly, adding new programs and hiring dozens of staff members to meet those escalating needs. How much did they scale up?