Unprecedented. Difficult. Heartbreaking. The words that come up when people discuss 2020 are rarely positive. But as a pandemic and economic hardships spread across the United States, NeighborWorks network organizations moved quickly, created new partnerships, worked long hours and offered new services to help residents in their communities. As we begin a new calendar year, we asked a few leaders across the network to share some of their thoughts about the year we just completed, and about the year ahead.