Course Details

Operational efficiency and a focus on continuous process improvement are key factors in being able to grow in scale to reach greater sustainability as a social enterprise. This course will challenge participants to re-consider the status quo in how you run your organization and deliver your services. Participants will learn how to streamline both office operations and service delivery processes by identifying costly redundancies, non-value-added activities, and waste, and will plan how to eliminate waste and revise existing procedures to be more consistent with the desired future state. Process improvement undertakings are most effective when executives as well as managers and staff are involved in a collaborative effort. Recommended attendees include department/program managers, program staff, and executive and senior management staff of nonprofit organizations.

This faculty-led course takes place over four weeks and includes up to a 90-minute weekly live web conference session, self-paced online assignments and the use of peer discussion forums. Participants should expect to spend approximately four hours per week on course related reading and assignments.

Course Length: 2 Days

Tuition: $545.0

Course counts toward a professional certificate (PCP): No